After Installation of Termination Point

Building with their Temporary Occupation Permit (TOP) obtained by the developer after 2016 is likely to be under the Code of Practice for Info-Communication Facilities in Buildings 2013, COPIF 2013. For more information on COPIF, please refer to IMDA's website.

  • COPIF 2008COPIF 2013
    COPIF 2008

    Please liaise with your Retail Service Provider on service-related matters.

    COPIF 2013

    Please liaise with your Retail Service Provider on service-related matters.

  • COPIF 2008COPIF 2013
    COPIF 2008

    If Service Has Been Activated
    If you are subscribed to a fibre broadband service, kindly contact your Retail Service Provider for support.

     

    If Service Has Not Been Activated
    If you have accidentally damaged the Termination Point (TP), please contact NetLink Trust here or call our hotline at 6563 4273/ 656-FIBRE. Only NetLink Trust contractors are allowed to replace the TP and optical fibre cable. A replacement fee may apply.

    COPIF 2013

    If Service Has Been Activated
    If you are subscribed to a fibre broadband service, kindly contact your Retail Service Provider for support.

     

    If Service Has Not Been Activated
    If you have accidentally damaged the Termination Point (TP), please engage Next Gen NBN licensed contractor directly to carry out the repair.

     

  • COPIF 2008COPIF 2013
    COPIF 2008

    Only authorised NetLink Trust contractors are allowed to remove the TP and optical fibre cable. A removal fee will be charged and NetLink Trust will not be held responsible for any repainting work that needs to be done.

     

    You can contact NetLink Trust here or call our hotline at 6563 4273/ 656-FIBRE to schedule an appointment to remove the TP.

    COPIF 2013

    The fibre and the Termination Point (TP) are owned by the homeowner. Homeowners may remove them on their own. Should a new TP be required, please only engage a NetLink Trust’s authorised contractor .

     

  • COPIF 2008COPIF 2013
    COPIF 2008

    For premises built in accordance to or prior to COPIF 2008, any optical fibre leading to the TP, including the point itself is the property of NetLink Trust.

     

    To ensure the integrity of the network infrastructure, only NetLink Trust’s appointed contractors are allowed to relocate the TP. A replacement fee will apply for any damage and unauthorised relocation of the TP.

    COPIF 2013

    Any relocation of the Termination Point shall be carried out only by NetLink Trust’s authorised contractors.