Associate Engineer – SCA (2-year contract)

As a member of the Service Provisioning Team that will front our clients and other department in the company, she/he has to ensure that escalations are being sent to correct party and diligently follow-up to give results to the clients.

Responsibilities

• Monitor end-to-end tracking of orders to ensure timely and accurate updates of works progress.
• Implement all actions required to deploy and support system service in the Web Portal, B2B, and BMC Remedy.
• UAT (User Acceptance Test) for the new add-ons on the OSS/BSS.
• Provide timely, accurate and quality of works progress updates to Requesting Licensees.
• Resolving all issues due to network/system timeout and system failure.
• Compile reports on daily orders of service provisioning to Requesting Licensees.
• Liaise with Requesting Licensees/Contractor/ internal stake holder on residential works order.
• Liaise with contractors, Requesting Licensees and internal IT Team to resolve technical problems encountered by order provisioning.
• Handle escalations, complaint cases, dispute cases and VIP orders with care to maintain good customer experiences.
• To go on-site to handle complaint case and audit check on contractors
• Perform other duties as assigned by supervisors.

Requirements

• Nitec/ Diploma in IT/ Engineering or any related field
• Proficient in Microsoft Windows / Windows XP / Microsoft Office
• Good communication and interpersonal skills.
• Analytical and organized - ability to plan and schedule
• Team player and Independent
• Customer-oriented


Interested to write in with detailed resume indicating current and expected salary and availability to This email address is being protected from spambots. You need JavaScript enabled to view it. Please indicate the position you are applying for in the email subject header.

We regret only shortlisted candidate will be notified.