Responsibilities

• Assist Manager in monitoring and managing the service level performance and quality of service delivered by call centre.
• Implement, review and streamline work processes, policies and procedures to improve call centre service delivery and enhance customer satisfaction.
• Handle escalated complaints and feedback from call centre, regulatory bodies and other sources.
• Act as interface between call centre/customers and NetLink Trust internal departments and working partners.
• Communicate and train call centre on new business initiatives, policies and processes.
• Participate in system enhancement and customer service tool development.
• Perform other duties assigned by supervisors.

Requirements

• Possess at least a diploma with minimum 2 years of relevant experience in call centre/service environment
• Must have passion in customer service and enjoy interacting with customers
• Strong communication skills, both written and oral
• Good interpersonal skills, able to work independently and as a team to achieve goals and resolve issues
• Strong planning and organising skills with the ability to develop policies and procedure

Interested applicants are requested to write in with detailed resume indicating current and expected salary and availability to This email address is being protected from spambots. You need JavaScript enabled to view it. Please indicate the position you are applying for in the email subject header.

We regret only shortlisted candidate will be notified.